How To Cancel Zomato Order (Refund/Charges) 2021

Cancel Zomato Order (Refund/Charges): There are endless food delivery services available currently in the market. Zomato is one of those big food delivery services which is known for its fast delivery and discounts that they offer. It is very common for people to order food and for some reason, they wanted to cancel an order but they are unable to cancel the food. Why? Because there is no separate option for it. It Serving 23 countries worldwide.

How does Zomato works and make money:

When a customer places an order on zomato, a notification will be sent to the respective restaurateur, the nearest delivery person, and also to the platform owner. They will coordinate with each other to get the service done. You can either pay online or by cash on delivery, You can cancel your zomato order and get refunded if it is prepaid. you can track your order.

Zomato charges a certain commission from the restaurant partners for listing their menu on its app and delivering food. Delivery charges will be paid by the customer through online payment and also by cash on delivery. Which will be passed down to delivery partners as their salary. Sometimes customers may also pay tips to the delivery partners as a reward if they are satisfied with their service. Zomato also earns by posting advertisements in their app and earn revenue.

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The Features of Zomato:

  • Zomato is the only food delivery app you need for the quickest doorstep delivery of your favorites. Which has more than 1.5 million restaurants and 285 million ratings and reviews, discover the best around you.
  • You can order food online:
    Zomato has online food delivery across 500+ cities, you can get your favorites delivered to your doorstep within minutes.
  • You can track your order
    You can easily track your food order journey with live tracking on zomato app.
  • Get food offers and discounts
    You can get exciting deals on both – food delivery and dining in zomato.
  • Select contactless food delivery and dining
    Zomato ensures maximum safety and hygiene by opting for contactless food delivery and dining.
  • You can Pick-up your order
    Zomato has 55,000+ restaurants on takeaway across India, you can order online and pick it up fresh and hot from the restaurant.
  • Easy to search for and discover top restaurants, cuisines, and dishes
    Easy to find the best around you with Domino’s, Pizza Hut, McDonald’s, Starbucks, Subway, Burger King, and a lot more.
  • User friendly
  • In zomato you can easily use search filters to discover healthy places nearby for breakfast, lunch or dinner, and refer to their theme-based curated lists called ‘Collections’ to find the best burgers, perfect romantic date spots, or the top trending restaurants in town.
  • Easy to Access restaurant details
    You can look up restaurant menus, ratings, reviews, photos, contact details, map directions, and all the other essential information you need for your next meal – all in one place. Also, you can rate the restaurants to help other foodies to make informed decisions.
  • You can book a table to avoid queues
    To avoid standing in waiting queues at restaurants you can book a table in advance using the Zomato app.

How Can we Cancel Order on Zomato:

We can easily cancel orders on Zomato. Although, before knowing how it can be canceled, it is important to understand why they don’t have a separate option for cancel orders on zomato. Most people order food carefully after deciding the food. As soon as you order your food, your favorite restaurant receives the order and they start working on it. You know time has been given utmost importance everywhere.

If there is a specific option to cancel an order on zomato all the preparation that has been done for your order might go to waste. On the other hand, you would be still discussing what to order. This will not only delay other deliveries but also the preparation is done for your order and their time will be wasted. Also, in case if no one else orders the same food with the same quantity the food packed for you will be wasted. I hope this answers why they don’t have a specific option to cancel an order on zomato.

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Easy steps to Cancel Zomato order:

  • For canceling your order first open zomato app on your phone.
  • Then tap on the hamburger menu or on the three horizontal lines.
  • Then tap on the customer service menu, so that chat will be started with the customer service executive.
  • Then type “cancel my order” there.
  • It will ask for a reason for cancelation, so send your reason.
  • Then the customer executive will confirm with the restaurant and if it is possible to cancel your order they will cancel it instantly.
  • Then they will refund it within few days.


Does zomato refund money after canceling an order?

  • Yes, they will refund you. Their team will review your report within 24 hours, sometimes it may take a long time but if the concern you raised is genuine they will refund you on the original mode of payment. In case if you have selected “pay on delivery” a promo code of the same amount will be shared.

How can I cancel an online order?

  • You can search for an online form on which to cancel your order. First, sign in to your account and find your order listed

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